Here’s a a line I liked from episode 461 of Todd Conklin’s PreAccident Investigation Podcast. At around the 8:25 mark, Conklin says:
….accidents, in fact, aren’t preventable. Accidents manage you, so what you really manage is the capacity for the organization to fail safely.
The phrasing “accidents manage you” is great, because it drives home the fact that an incident is not something that we can control. When an incident happens, the system has, quite literally, gone out of control.
While there’s no action we can take that will prevent all incidents, there are things we can do in advance to limit the harm that result from these future incidents. We can build what Conklin calls capacity. This capacity to absorb risk is the thing that we have control over. But it doesn’t come for free: it requires an investment of time and resources.
Accidents do manage organizations.
Whenever there is an accident that has the interest of stakeholders outside the organisation, where reputation or business matters, it strangles organizations.