The Journal of System and Software publishes a regular column called Dear Researchers: The perspective of software practitioners. Each column is an open letter to the software engineering research community from someone who works in tech. It’s edited by Austin Henley and Olaf Zimmermann, both of whom have experience in the two worlds of academia and industry.
They invited me to submit a column, which I did. When it finally gets published, you’ll be able to find it here: Dear researchers: help me deal with incidents! The published version will be behind the journal’s paywall, but here’s a preprint of the column that you can read free of charge.
Surfing Complexity 